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What steps are necessary for a seamless replacement (RMA / Hardware Refresh) of a Barracuda Message Archiver?

  • Type: Knowledgebase
  • Date changed: one year ago
Scope:
All Barracuda Message Archivers, all firmware versions.

Answer:
Barracuda Message Archiver appliances contain sensitive data that must be handled delicately during the replacement process. When you receive a replacement, please contact Barracuda Technical Support immediately for assistance. To help ensure data integrity, it is important to refrain from attempting to deploy your new Barracuda Message Archiver before working with the migration team. Our dedicated appliance migration team will assist with transferring the archived mail and configuration from your existing appliance to the replacement to ensure data integrity.