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Creating a Voice Application

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Contact your Barracuda PhishLine Support Representative to obtain a phone number to use in your Voice campaign.

This article describes how to create a Voice application.

To create a new Voice campaign:

  1. Navigate to Campaigns > Voice Applications.
  2. Click New.
  3. Enter the following information. These values can be changed at any time.
    • Voice App – Enter a name for this voice application.
    • Description – Optional. Enter text to describe this phone application.
    • Voice Selection – Select an automated voice for all text-to-speech prompts for this application. If you prefer, you can record your own audio prompts.
      If you record your own audio prompts, you can import them in each step. See Prompt Multimedia File below.
  4. Click Save. At the top of the page, you can edit the information you entered in Step 3.
Define the Application Steps

Suggested Workflow: Create all of the steps in your application before specifying the Action for each step. Then, go back through each step to specify the Actions.

 

  1. In the Application Steps section, under Steps, click the list icon listIcon.png.
    voiceAppSteps.png

  2. The Start step already exists. Click the Edit button editButton.png to customize the Start step.

  3. Complete the following information:

    • Program Step – The name of the Start step is hard-coded. For additional steps, enter the name of the new step of the voice application. Step names must be unique within an application.
    • Is Starting Step? – This value is set by the system and is automatically selected for the Start step, indicating that it is the first step in the process.

Starting Prompt

    • Prompt – The words that will be translated through text-to-speech and spoken to the user at the start of the step. If you record your own prompt for this, leave this field blank.
    • Prompt Multimedia File If you have recorded your own voice to use instead of an automated voice, upload your audio file to the Image Gallery. Select the audio file in the Image Gallery to be played as a prompt for this step.
    • Prompt Digits – Specify the number of touch-tone digits to accept as input from the user.
    • Mask User Input – Select this check box to obfuscate digits pressed to protect a user's PIN or other private information. Digits entered will be stored as asterisks.

      Be sure you are compliant with all laws and policies before making any recordings.

Actions

    • Action Type – Select the type of action to be taken at this step in the application. Options are:
      • Hangup – Disconnect the user after a successful prompt.
      • Menu – Allow the user to use the keypad to choose an option. Additional information below in Menu keys.
      • Confirm Code – Receive and evaluate a confirmation code the user enters into the system. The user received this code via a separate email campaign, for example.
      • Collect Digits – Record key presses the user makes in response to the prompt. Confirm that the number of digits equals the number of Prompt Digits specified above.
    • Menu 0-9, #, * – If the Action Type is Menu, specifies the next step when a user hits this touch-tone key.
    • On Input Success – If the Action Type is Confirm Code or Collect Digits, specifies the next step in the process when a user enters acceptable non-menu digits or a valid confirmation code.
    • Success Prompt – The words that will be translated through text-to-speech and spoken to the user before advancing to the next step, after valid input. If you record your own prompt for this, leave this field blank.
    • Success Prompt Multimedia File If you have recorded your own voice to use instead of an automated voice for the Success Prompt, upload your audio file to the Image Gallery. Select the audio file in the Image Gallery to be played as a prompt for this step.
    • Error Prompt – The words that will be translated through text-to-speech and spoken to the user if input is not valid. If you record your own prompt for this, leave this field blank.
    • Error Prompt Multimedia File – If you have recorded your own voice to use instead of an automated voice for the Error Prompt, upload your audio file to the Image Gallery. Select the audio file in the Image Gallery to be played as a prompt for this step.
  1. Click Save.
  2. Click Return to the Voice Application Manager.
  3. To add the next step, click Insert. Then click New.
  4. Repeat the process above to specify the information and add more steps as needed.

 


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