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Attention

Review the Data Retention Setting in the Global Settings menu by December 2019 to ensure it meets your needs. The first data retention delete will occur on January 1, 2020.

Creating and Generating an SMS Campaign

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Contact your Barracuda PhishLine Support Representative to obtain a phone number to use in your SMS campaign.

Create the Basic SMS/Text Campaign

  1. Navigate to Campaigns > Campaign Manager.
  2. Click New.
  3. For the Campaign Type, select SMS Campaign. The Campaign Type for a specific campaign cannot be changed later.
  4. Enter the following information. These values can be changed at any time.
    • Campaign Name – Enter a descriptive name for the campaign.
    • Description – Optional. Enter text to describe the campaign.
    • Enable Content Groups – Optional. This is an advanced setting, enabling you to use Content Groups.
    • Plan – Optional. Select a plan associated with this campaign. Create and review plans under Plan > Plan Manager.
    • Campaign Intent – Select a reason why you are conducting this campaign.

      The system will recalculate Program Term data any time you change the Campaign Intent value. The recalculation time depends on the number of outbound records affected.

      • Testing – Most common selection. For a standard phishing campaign, this intent tracks and records results, like click count and message count, in the Program Term data.
      • Testing (Excluded from Program Statistics) – For a standard phishing campaign, but does not record the results in the Program Term data.

      • Education CampaignFor a campaign designed purely to train users, not to track whether users take any action, like clicking.

      • Risk Based SurveysFor a campaign designed solely to collect users’ input on a survey.

      • AnnouncementsFor a campaign designed solely to push out information, like sending the Click Thinking Newsletter, and not to track user actions.

      • Immediate Feedback Automated Campaign* A campaign that automatically sends an email a user, based on a specified action in another campaign. For example, a user who clicks on a link in another campaign will automatically receive an email inviting them to take a training.

      • On-Demand Automated Campaign*– Enable the campaign Administrator to send a follow-up email to a manager or employee, based on a specific action in a campaign. For example, you can send an email to a manager letting them know which of their employees clicked a link in a campaign.

      * Requires assistance from Barracuda PhishLine Support, due to use of Dynamic Address Books.

    • Category – Optional. Enter a category, like SMS Simulation, to associate with this campaign for tracking purposes.
  5. Click Save. The page refreshes. At the top of the page, you can edit the information you entered in Step 4.
  6. Lifecycle Status displays Upcoming. This is a new campaign and has not yet been activated.
Set the Schedule

In the Scheduling section, specify the following information:

  • Schedule Based Upon – Select the time zone for which you want to base the campaign schedule.
    • Administrator's Time Zone – Use the time zone you set in My Preferences under the profile icon profileIcon.png.
    • Target's Time Zone – Use the time zone for the target's location, as specified in the Address Book.
  • Start Date – Select a date and time on which to start the campaign.
  • End Date – Select a date and time on which to end the campaign. Late messages (messages sent out after their scheduled time) can be sent up until the Cutoff Date.
  • Cutoff Date – Select a date and time when results will no longer be collected for reporting. To ensure that you receive all of the results reporting, specify the Cutoff Date to be after the End Date. Having time between the End Date and Cutoff Date provides a cushion to account for factors that might delay a target's interacting with an email, like weekends and vacations.
  • Days of the Week – Select one or more days of the week on which to send campaign emails.
  • Hour of Day "From", Hour of Day "Through" – Select a time range during which you want to send campaign messages.
Specify Targets

Note: Be sure that contacts in your Address Book have mobile phone numbers that can receive texts.

In the Targets section, specify the following information:

  • Emails to Send – Enter the number of text messages you want to send in this campaign. The actual number of text messages will not exceed the number of matching address book entries – in other words, each mobile phone number receives no more than one text from each campaign. If you specify fewer Emails to Send than the number of matching mobile phone numbers, the system will randomly select mobile phone numbers to receive the text messages.
    Example: There are 50 matching mobile phone numbers. If you specify 50 Emails to Send, each mobile phone number will receive a text message. If you specify 20 Emails to Send, 20 of the mobile phone numbers will be randomly selected to receive the text message.
    • Set to X Matching Email Address Entries – Click this shortcut button to set the Emails to Send based on the number of matching email address entries from your selected Address Books with Advanced Filters applied.
  • Select Address Books – Select one or more Address Books to include in the campaign. Click the target targetIcon.png icon to view the number of entries of an Address Book and to edit it.
  • Create New Address Books – Click to create a new Address Book. For details, refer to How to Create an Address Book.
  • Show Advanced Filters – Click to display optional hidden filters.
    Advanced filters are used to determine which addresses in an Address Book to use as targets for the campaign. These same fields are also present in Address Books. Entering information in these fields in the campaign filters Address Book entries based on these criteria. So you can decide to send only to employees of a certain company, at a certain site, and at a certain organization level – like sending email only to Barracuda Networks employees at the Campbell, California office who are at the Director level.
    Note that Advanced Filter fields do not support Boolean search terms.
    • Organization Area – Part of the organization, like department or division, corresponding to the Address Book entry.
    • Organization Level – Title or management level corresponding to the email address entry.
    • Organization Tenure – How long the person has been with the organization. Can be a numerical or alphabetical entry.
    • Company – Name of the organization corresponding to the Address Book entry.
    • Country – Geographic country corresponding to the Address Book entry.
    • Region – Geographic region where the address is located, like EMEA or Northeast.
    • Site/Location – Descriptor for the location of the address, like Manufacturing or Downtown Branch.
    • State – Geographic state corresponding to the address entry.
    • Source – The source of the address. This field can be an Open Source Intelligence source or perhaps data from human resources or a response from a certain marketing campaign.
    • Program Term Group – Automatically displays user level for contact selection.
    • Employment Type – Descriptions of employment, like Exempt, Non-Exempt, Seasonal, Temporary, and so on.
    • Cost Center – Unit within the organization where costs related to the email address entry are charged.
    • Custom Fields – Enter any information you know to be in one of the custom fields in an Address Book.
Specify the Content

Select one or more Content Groups to use in this campaign.

Refer to Content Groups for more information.

Continue with Specify Approval Comments below.

  1. In the Content section, click Add New Email Template. Within the Email In the dialog box, click Yes to save the current campaign and add the appropriate template. The Content Center displays available email templates.
  2. Use the filter in the left navigation pane to locate templates with Category = Smishing, then click Apply. The matching SMS templates display in the Content Center page.
  3. Review the available templates and click the one you want to use in your campaign. You can optionally click Create Email Template to create a new template.

  4. Select the appropriate action. Available actions depend on whether the content has already been imported into your instance of Barracuda PhishLine.
    • If the content is already imported into your instance of Barracuda PhishLine, the following actions are available:
      • Copy and Add to My Recent Campaign – Duplicates the template and associates it with the most recently accessed campaign. Following the steps in this article, that is the campaign you just created.
      • Copy and Add to My Recent Content Group – Duplicates the template and associates it with the most recently accessed Content Group.
      • Copy and Edit – Duplicates the template and opens the editor so you can customize the template. Note that this option does not associate the template with your campaign.
      • Add to My Recent Content Group – Associates the template with the most recently accessed Content Group.
      • Edit Now – Opens the editor so you can customize the template. Note that this option does not associate the template with your campaign.
    • If the content is not already imported into your instance of Barracuda PhishLine, the following actions are available:
      • Import and Add to My Recent Campaign – Adds the content to your instance and associates it with most recently accessed campaign. Following the steps in this article, that is the campaign you just created.
      • Import and Add to My Recent Content Group – Duplicates the template and associates it with the most recently accessed Content Group.
      • Import Now – Adds the content to your instance.
  5. To specify additional templates, click Return to Content Center. Repeat Step 3 to add more templates. If you add multiple templates, Barracuda PhishLine will randomly assign a template to each email address selected when you generate the campaign.
    To continue creating your campaign, click Go to My Recent Campaign. If needed, you can also click Back to Recent Campaign in the upper-right corner of the Content Center page.
  6. Back in the Content section of your campaign, click Add New Landing Page. In the dialog box, click Yes to save the current campaign and add the landing page. The Content Center displays available landing pages.
  7. Follow the instructions in Steps 2-4 above, this time for landing pages. Select a template, then select the appropriate action.
  8. Back in the Content section of your campaign, click Add New Email Account for Sending.
    • To optionally specify additional sending phone numbers, click Save now. Add another phone number and repeat for each additional phone number. Then continue the rest of the process below. If you add multiple phone numbers here, Barracuda PhishLine will randomly assign a sender phone number to each contact mobile phone number selected when you generate the campaign. 
  9. Email Account Name is not applicable for SMS campaigns.
  10. For the Email Server Domain, select the phone number to use to send your outgoing SMS messages.
  11. Click Add New Web Server for Landing Pages.
    • To optionally specify additional web servers, click Save now. Add another web server and repeat for each additional server. Then continue the rest of the process below. If you add multiple web servers here, Barracuda PhishLine will randomly assign a web server to each contact email address selected when you generate the campaign. 

      Specify the following information:
    • Protocol – Select the HTTP or HTTPS protocol.
    • Subdomain – Optional. Specify a subdomain associated with the landing page.
    • Web Server Host Domain – Select the web server that hosts the landing page.
    • Short URL – Select the Short URL box if the web server uses shortened URLs.
Specify Approval Comments

If the Approval Required box is selected, this campaign must be approved before you can Go Live with the campaign. If you choose, you can enter comments to the reviewer in the Approval Comments box.

The Approval Required setting is configured in Global Settings > Approvals > Campaign Approvals Required. If approvals are required, you cannot move the campaign forward from Approve to Go Live mode without the proper approval. This setting does not affect your ability to move the campaign between Design, Generate, and Approve modes.

 

Specify Advanced Settings
  1. Optional. Select the Hide Campaign Results box to hide the results from view. The results will still be collected. You might choose to use this setting when a campaign is past its cutoff date, so only current campaigns display in the results.
  2. Optional. Select an image to associate with this campaign. Click Browse to select the image.
Save the Campaign

When you have completed all of the required actions above, click Save to save the campaign. The page refreshes.

Generate the Campaign

Under General Settings, in the Stage area, click Generate 2.generate.png. Click Yes when prompted. The campaign generates.
The generation process can take several minutes. You can move away from the screen or even log out without interrupting the generation process.

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