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Barracuda PST Enterprise
Barracuda PST Enterprise

How to Increase Logging Level

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This article applies to PST Enterprise version 5.2 or higher, except where noted.

When troubleshooting PST Enterprise, Barracuda Support may ask you to increase the website logging level for the PSTEnterprise website log files.

To increase the logging level:

Version 5.2 and higher

  1. On the PST Enterprise server, browse to the Local Configuration Store (LCS) in C:\ProgramData\Barracuda\PSTEnterprise\LocalConfigurationStore.
  2. Open web.ini in a text editor such as Notepad.
  3. Find the line: LogLevel=1
  4. To enable advanced logging, edit this line to: LogLevel=2
  5. Save and close the file.
  6. Open Internet Information Services (IIS) Manager.
  7. Under Application pools, right-click the PSTEnterprise Application Pool, and then select Recycle.

The new log level is now in effect and the log files are located in C:\Program Files (x86)\Barracuda\PSTEnterprise\WebLogs. Reproduce the issue and send the generated logs to your Barracuda Support representative for analysis.

Version 5.1 and earlier

  1. On the PST Enterprise server, navigate to the PST Enterprise installation directory, by default C:\Program Files (x86)\Barracuda\PSTEnterprise\Web.
  • If you are uncertain as to the location of the installation directory, you can browse from IIS Manager and select the Content View option for the PST Enterprise website.
  • Create a backup copy of the file nlog.config.
  • Open the file nlog.config in an editor such as Notepad.
  • Locate the following lines:
    <logger name="PSTEnterprise" minlevel="Debug" writeTo="LogName"></logger>
    <logger name="PSTProcWebservice" minlevel="Debug" writeTo="PSTProcLogName"></logger>
    <logger name="PSTEnterpriseSelfService" minlevel="Debug" writeTo="LogName"></logger>
    <logger name="PSTEnterpriseCopyService" minlevel="Debug" writeto="File"></logger>
    <logger name="AgentWebservice" minlevel="Debug" writeto="File"></logger>
  • Increase logging for the service as directed by Barracuda Support. For example, to increase the log level for PSTEnterprise, modify the line:
    <logger name="PSTEnterprise" minlevel="Trace" writeTo="LogName"></logger>
  • Save the changes to the modified nlog.config file.
  • Open Internet Information Services (IIS) Manager.
  • Under Application pools, right-click the PSTEnterprise Application Pool, and then select Recycle.
  • The new log level is now in effect and the log files are located in C:\Program Files (x86)\Barracuda\PSTEnterprise\WebLogs. Reproduce the issue and send the generated logs to your Barracuda Support representative for analysis.
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