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This Product is End-of-Life and End-Of-Support

End-Of-Life and End-Of-Support: All Barracuda PST Enterprise sales will cease on December 31, 2024; neither new sales nor any renewals will be available. If you currently hold a maintenance and support contract, you will continue to receive our award-winning support and services until your contract expires.

How to Resolve "There was a problem during phase X of component X of the installation process" Error

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During the PST Enterprise installation, if any stages of the process fail, the following error displays:

"There was a problem during phase '<NameOfPhase>' of component '<NameOfComponent>' of the installation process"

The named phases may be:

  • StopAppPool
  • StopService
  • ProcessMSI
  • StartService
  • StartAppPool

The named components may be:

  • Websites
  • Agent

The error message may provide additional details dependent on the nature of the error.

Verify that all system prerequisites for installation have been met. If all system prerequisites have been met, contact Barracuda Networks Technical Support for assistance in resolving the installation error.