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How to Resolve "The following services failed to start" Error During PST Enterprise Installation

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Once the PST Enterprise installation is complete, the PST Enterprise System Health service attempts to start. If this service fails to start up successfully, the installer displays the following error message:

"The following services failed to start: <NameOfService>".

Attempt to start the service(s) named in the error message manually and conduct further diagnostics if necessary.

Manually Start Services

To manually start the services:

  1. Open the Microsoft Services console (services.msc).
  2. If the Status of any of the services named in the error messages are not running, right-click the service, and click Start.
  3. The following services (with startup type Automatic) should be running (note that depending on what components are installed, not all the listed services may be present):
    • PST Enterprise System Health
    • PST Enterprise Copy Service
    • PST Enterprise Hub Service
    • PST Enterprise Spoke Service
  4. If the service still fails to start or generates an error when you attempt to start it manually, collect the service logging and raise a support case.

Collect Diagnostic Logging

The following lists the location of the startup log file for each service:

 

Service name
Startup log file location
PST Enterprise System HealthC:\Program Files (x86)\Barracuda\PSTEnterprise\Logs\SystemHealth
PST Enterprise Copy ServiceC:\Program Files (x86)\Barracuda\PSTEnterprise\PSTCopyService\Logs
PST Enterprise Hub ServiceC:\Program Files (x86)\Barracuda\PSTEnterprise\logs\PSTEntHubService
PST Enterprise Spoke ServiceC:\Program Files (x86)\Barracuda\PSTEnterprise\logs\PSTEntSpokeService

Collect the most recent .log file from the named location and raise a support case with this information.

 

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