It seems like your browser didn't download the required fonts. Please revise your security settings and try again.
Barracuda Campus Barracuda Campus

Back to Knowledgebase

PST Enterprise shows error message 'Call to webservice failed'

  • Type: Knowledgebase
  • Date changed: 2 years ago
Solution #00007309

Scope: 
PST Enterprise, v3.2 or earlier.


Answer:

SYMPTOMS

After installing PST Enterprise and browsing to the Client Configuration tab of the web console the user sees an error message:
?Call to webservice failed?.


ROOT CAUSE

There are two IIS handlers missing from the web.config file.


RESOLUTION
  1. On the PST Enterprise server, browse to: C:\Program Files (x86)\Barracuda\PSTEnterprise\Web
  2. Take a backup copy of web.config file (in case you need to revert any changes).
  3. Open the web.config file in Notepad.
  4. Add the following text to the <system.webServer><handlers> section:

    <add name="ScriptHandlerFactory" verb="*" path="*.asmx" preCondition="integratedMode" type="System.Web.Script.Services.ScriptHandlerFactory, System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35" />

    <add name="ScriptHandlerFactoryAppServices" verb="*" path="*_AppService.axd" preCondition="integratedMode" type="System.Web.Script.Services.ScriptHandlerFactory, System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35" />
  5. Save the modified web.config file.

Reload the Client Configuration tab and confirm the error is resolved.


Link To This Page: