We use cookies on our website to ensure we provide you with the best experience on our website. By using our website, you agree to the use of cookies for analytics and personalized content.This website uses cookies. More Information
It seems like your browser didn't download the required fonts. Please revise your security settings and try again.
Barracuda PST Enterprise

How can the customer enable the Mailbox Maintenance option in PST Enterprise?

  • Type: Knowledgebase
  • Date changed: 2 years ago
Solution #00007375

Scope: 

PST Enterprise, v3.2 or later

Answer:

OVERVIEW

PST Enterprise caches some of the mailbox information which is determined by the Exchange autodiscover feature for performance purposes. If you make changes to a mailbox, for instance you have migrated the mailbox from Exchange On-premises to Exchange Online or you have recently configured an archive mailbox for the user, you may wish to clear this cached information. This can be done by enabling the Mailbox Maintenance feature on the PST Enterprise administration website.


HOW TO STEPS

To enable the Mailbox Maintenance feature on the PST Enterprise Administration website:
  1. On the PST Enterprise server, browse to the 'Web' folder in the installation directory (by default, C:\Program Files (x86)\Barracuda\PSTEnterprise\Web).
  2. Open the web.config file in Notepad.
  3. Find the section:
    <setting name="ShowMailboxMaintenance" serializeAs="String">
    <value>False</value>
  4. Change the value to 'True' so that this section reads:
    <setting name="ShowMailboxMaintenance" serializeAs="String">
    <value>True</value>
  5. Save and close the web.config file.
  6. Log on to the PST Enterprise Administration website and select the Global Configuration tab.
  7. At the bottom of the interface, the 'Update mailbox data' button should now be visible. Click this button to delete the cached mailbox details.

PST Enterprise automatically attempts to use the Exchange autodiscover feature to redetermine these details.


Link To This Page: