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Barracuda PST Enterprise

Cannot select 'Use a C2C configured instance of SQL Server Express' during install

  • Type: Knowledgebase
  • Date changed: 2 years ago
Solution #00007544

Scope: 

PST Enterprise, all versions

Answer:

SYMPTOMS

Whilst installing PST Enterprise you cannot select the option to ‘Use a Barracuda configured instance of SQL Server Express’ on the ‘SQL Server Configuration’ page of the install wizard. The 'Configure' option is ‘greyed 
out’.

ROOT CAUSE

This happens if the PST Enterprise PreInstall Tool was not run and used to create the Barracuda configured instance of SQL Server Express.

RESOLUTION

Cancel the install and then run the PST Enterprise PreInstall Tool. Ensure you click the 'Install' button on the SQL Server Configuration page to automatically install/create the Barracuda configured instance of SQL Server 
Express.