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Barracuda PST Enterprise

PST Enterprise Client fails to discover PSTs as Autodiscover is unsuccessful

  • Type: Knowledgebase
  • Date changed: one year ago
Solution #00007828

Scope: PST Enterprise, all versions
Answer:

SYMPTOMS

When running the PST Enterprise Client, you see that the PSTEnterpriseClient.exe process starts up but no PST files are discovered and no processing takes place. Examining the PST Enterprise Client log you see that the reporting of the PST file to the PST Enterprise server fails:

17 14:09:52 314063       WriteDiscoveryData submitting the following data to SubmitDiscoveryData: 0¬0¬CLIENT1¬C:\Users\UserName\AppData\Local\Microsoft\Outlook\archive.pst¬Archive Folders¬1475405655¬1240234174¬5582745¬88¬63200¬25631¬0¬User1¬/o=ExchangeLabs/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=b1a9f43084cf4125b17bdef9a7472f8a-User1¬Client¬35655

17 14:11:54 909150   PstIterator::WriteDiscoveryData SubmitDiscoveryData failed hr=0x80004005, Result=-1

17 14:11:54 909644     SOAP URL:http://SERVER01/PSTEnterprise/PSTDiscovery.asmx

17 14:11:54 910051     SOAP GetClientError:8 (see http://msdn.microsoft.com/en-us/library/37e2de9y(VS.80).aspx)

17 14:11:54 910465     SOAP GetStatusCode:500 (see http://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html)

17 14:11:54 910856     SOAP m_soapErrCode:0 (see http://msdn.microsoft.com/en-us/library/h43eyf3y(VS.80).aspx)

17 14:11:54 911267     SOAP GetLastError:0 (0x0) (for values such as 12xxx see http://support.microsoft.com/kb/193625)

17 14:11:54 911686     SOAP m_hConnection:0xcc0038 (only problem if it's zero)

17 14:11:54 912178     SOAP m_hInternet:0xcc0034 (only problem if it's zero)

17 14:11:54 912777     SOAP m_hRequest:0xcc003c (only problem if it's zero)

17 14:11:54 913426   *** INFO:Processing PST 'C:\Users\UserName\AppData\Local\Microsoft\Outlook\archive.pst’

17 14:11:54 913837   *** INFO:Did not process PST as the PST did not match any policies

 

ROOT CAUSE

Examining the PSTProcWebservice.log on the PST Enterprise Server, you can see that Autodiscover is called for the newly discovered PST to obtain the owner’s mailbox details, however this fails:

2016-11-17 15:10:11.1315   8:    INFO      :PSTDataDiscovery:DiscoverPST started for discovery string:0¬0¬CLIENT1¬C:\Users\UserName\AppData\Local\Microsoft\Outlook\archive.pst¬Archive Folders¬1475405655¬1240234174¬5582745¬88¬63200¬25631¬0¬User1¬/o=ExchangeLabs/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=b1a9f43084cf4125b17bdef9a7472f8a-User1¬Client¬3565509558¬0¬

{8E044880-2614-4068-AC50-460720A243B3}¬{8E044880-2614-4068-AC50-460720A243B3}

¬0¬

{8E044880-2614-4068-AC50-460720A243B3}¬1¬NotYetDefined¬¬CLIENT1¬user1@barracuda.com¬{8E044880-2614-4068-AC50-460720A243B3}

¬user1@barracuda.com

2016-11-17 15:10:11.1315   8:    INFO      :PSTDataDiscovery:Before start of first commit point - parsing discovery data

2016-11-17 15:10:11.1315   8:  ParseSubmitData given PST file 'C:\Users\UserName\AppData\Local\Microsoft\Outlook\archive.pst' from machine 'CLIENT1'

2016-11-17 15:10:11.1315   8:    INFO      :PSTDataDiscovery:Before start of first commit point - Process mailbox as part of first commit point for machine : 'CLIENT1', filepath :'C:\Users\UserName\AppData\Local\Microsoft\Outlook\archive.pst'

2016-11-17 15:10:11.1315   8:    INFO      :PSTDataDiscovery:GetExistingRowCorrespondingToNewRow failed to find new data in any table

2016-11-17 15:10:11.1315   8:    INFO      :PSTDataDiscovery:CreateMailboxRowFromCommonPSTFile() - searching for existing row using SMTP 'user1@barracuda.com' and DN '/o=ExchangeLabs/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=b1a9f43084cf4125b17bdef9a7472f8a-User1'

2016-11-17 15:10:11.1315   8:    INFO      :PSTDataDiscovery:CreateMailboxRowFromCommonPSTFile (mailbox not found) calling GetProfilePropsWithArchiveMailbox for: user1@barracuda.com

2016-11-17 15:10:11.1315   8:  AutoDiscover for email 'user1@barracuda.com' authenticating as 'PSTEnterpriseAdmin@barracuda.com'

2016-11-17 15:10:11.2564   8:  AutoDiscover URL: https://exchange01.barracuda.com/autodiscover/autodiscover.xml

2016-11-17 15:10:32.2566   8:  AutoDiscover URL checking Unable to connect to the remote server

2016-11-17 15:10:32.2566   8:  AutoDiscover URL: https://barracuda.com/autodiscover/autodiscover.xml

2016-11-17 15:12:12.2731   8:  AutoDiscover URL checking The operation has timed out

2016-11-17 15:12:12.2731   8:  AutoDiscover URL: https://autodiscover.barracuda.com/autodiscover/autodiscover.xml

2016-11-17 15:12:13.6326   8:  AutoDiscover URL checking Thread was being aborted.

2016-11-17 15:12:13.6326   8:  GetProfileProps threw EXCEPTION: Thread was being aborted.

2016-11-17 15:12:13.6326   8:  Error:PSTDataDiscovery, Error Code:PDD00003 ,threw EXCEPTION: Thread was being aborted.

2016-11-17 15:12:13.6326   8:  STACK:   at C2CAutoDiscover2.GetExOnlinePofileProps.GetProfileProps(Logger logger, String ServiceEmail, String account, String password, Dictionary`2& settings)

   at C2CAutoDiscover2.GetExOnlinePofileProps.GetProfilePropsWithArchiveMailbox(Logger logger, String ServiceEmail, String account, String password, Dictionary`2& settings)

   at PSTEnterprise.Data.PSTDataDiscovery.CreateMailboxRowFromCommonPSTFile(ISession session)

   at PSTEnterprise.Data.PSTDataDiscovery.DiscoverPST(String discoveryData)

2016-11-17 15:12:13.6481   8:  Error:PSTDiscovery, Error Code:DSC00003 ,threw EXCEPTION: Thread was being aborted.

2016-11-17 15:12:13.6481   8:  STACK:   at PSTEnterprise.Data.PSTDataDiscovery.DiscoverPST(String discoveryData)

   at PSTEnterprise.PSTDiscovery.SubmitDiscoveryData(String discoveryData)

 

Autodiscover must be available for PST Enterprise to obtain the user’s mailbox details from Exchange.

 

RESOLUTION

You should diagnose the issue with Exchange Autodiscover. Using the Barracuda Autodiscover Test Tool (https://campus.barracuda.com/product/pstenterprise/article/PST/AutodisoverTroubleshoot/) and the Microsoft Exchange Remote Connectivity Analyzer (https://testconnectivity.microsoft.com/) will assist you.

 




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