Before you replace your Barracuda Web Application Firewall, use the tools provided on the ADVANCED > Troubleshooting page to try to resolve the problem.
In the event that a Barracuda Web Application Firewall fails and you cannot resolve the issue, customers that have purchased the Instant Replacement service can call Barracuda Networks Technical Support and arrange for a new unit to be shipped out within 24 hours.
After receiving the new system, ship the old Barracuda Web Application Firewall back to Barracuda Networks at the address below with an RMA number marked clearly on the package.can provide details on the best way to return the unit.
3175 S. Winchester Blvd
Campbell, CA 95008