It seems like your browser didn't download the required fonts. Please revise your security settings and try again.
Barracuda Campus Barracuda Campus
Barracuda Web Security Gateway
Overview Documentation Training Certification Materials

Updating Your Firmware and Definitions Offline

  • Last updated on

This article refers to versions 12.0.0 and 14.x. If your Barracuda Web Security Gateway is connected to the Internet, see Updating Your Firmware and Definitions to manually update the firmware version of the system, configure Automatic Updates, or revert to a previous version. This article applies to making updates to a Barracuda Web Security Gateway that is not connected to the Internet.

See also When Your Energize Updates Subscription Expires.

Typically, it is not recommended that you revert the firmware back to an older version once a new version has been applied to your Barracuda Web Security Gateway. Contact Barracuda Networks Support to discuss specific situations prior to reverting to a previous firmware version.

Update Your Barracuda Web Security Gateway Firmware

Step 1. Download the latest firmware update from Barracuda Cloud Control.

  1. If you already have a Barracuda Cloud Control account, log in at https://login.barracudanetworks.com/. If not, see Create a Barracuda Cloud Control Account to create a free account.
  2. After you have logged into Barracuda Cloud Control, click on Support in the top menu.
  3. On the Support page, click on Downloads in the top menu.
  4. In the Please select a product drop-down, select Barracuda Web Security Gateway and then do the following:
    1. In the Serial Number field, enter the serial number of your Barracuda Web Security Gateway.
    2. In the Default Domain field, enter the Default Domain value from the BASIC > IP Configuration page of your Barracuda Web Security web interface.
    3. In the Download Type drop-down, select Firmware.
    4. Click Search.

    SearchFWSerialNo.png

  5. Click the + to the left of the Firmware version you want to download to expand the version information. Click Download File.

    SelectedFirmware.png
  6. When prompted, save the file to a storage location you know your Barracuda Web Security Gateway can access.

Step 2. Get the Feature Code to Prepare the Barracuda Web Security Gateway.    

Contact Barracuda Networks Support or your Barracuda Networks sales representative or reseller and ask for a Feature Code for Offline Updates. This is a unique code.

Step 3. Enable Offline Updates.

  1. Log into the Barracuda Web Security Gateway as

    User: admin

    Password: admin    (or your unique password)

  2. Go to the ADVANCED > Configuration page in the web interface.  

  3. In the Feature Code section, enter the code you received in Step 2, above, in the text box and click Activate. Make sure to enter the dashes with the Feature Code as described on the page. You'll see a message indicating that your offline update feature has been activated.
    Feature Code field.png  
  4. In the Offline Updates section of the page, select Yes for Enable Offline Updates and click Save.

Step 4.Upload the Firmware Update file.

  1. Go to the ADVANCED > Firmware Update page. The Firmware Upload section is revealed since you enabled offline updates. Near the Firmware Update File text box, click Browse and find the firmware file you downloaded in the steps above.

  2. Click Upload. You'll see an Update in Progress message and, when the upload is complete, click Apply.

  3. The system will reboot as part of the firmware update process.

Important
Applying a new firmware version results in a temporary loss of service. For this reason, you should apply new firmware versions during non-busy hours.

Update Your Barracuda Web Security Gateway Security Definitions

Follow the same procedures as in Step 1 above, but in step 4c., select the security definition update you want to install from the Download Type drop-down instead of selecting Firmware. After you have downloaded each type of definition file you want to install, continue with these steps on the Barracuda Web Security Gateway.

  1. Go to the ADVANCED > Energize Updates page. The Definition Update Upload section is revealed since you enabled offline updates. Near the Definition Update File text box, click Browse and find the definitions file you downloaded in the steps above.

  2. Click Upload. You'll see an Update in Progress message and, when the upload is complete, click Apply.

  3. Do these steps for each type of security definition you want to install.