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Barracuda Web Security Gateway

What can I do when iTunes store purchases cannot complete while using SSL inspection?

  • Type: Knowledgebase
  • Date changed: 4 years ago

Solution #00006926



Scope:

Barracuda Web Filter all version and model capable of SSL inspection


Answer:
iTunes store started using certificate pinning or another method of SSL verification that causes issues when using SSL inspection. The only workaround is to not perform SSL inspection on the apple.com domains.

  1. Even if the domain is not specified manually it is possible that applications or web applications may have enabled the domain in order to successfully block the application.

  2. Currently the Instagram application causes the Web filter to inspect apple.com domains and needs to be removed if this is causing an issue.



Additional Notes:
BNYF-9081 – This is the issue that describing how the application “Instagram” enables SSL inspection for the itunes.com domain.


See
Solution #00001720 for more information.


Link to This Page:

https://www.barracudanetworks.com/kb?id=5016000000146rk