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Barracuda Yosemite Server Backup

How do I rebuild the device object in Yosemite Server Backup when the device shows 'Offline'?

  • Type: Knowledgebase
  • Date changed: one year ago
Solution #00005829

Scope:
This solution applies to Yosemite Server Backup 8.1 and newer.

Answer:
If a device seen by Yosemite Server Backup shows in the left hand pane as offline but the device cannot be deleted, then the device can still be seen.  It is a possibility the device object within the Yosemite Server Backup catalog has become corrupted.  This may occur if aspects of the device change without Yosemite Server Backup being aware of the changes.  The device object within Yosemite Server Backup can be deleted and rebuilt using the following method:

Yosemite Server Backup 8.8 and newer
  1. Open the Yosemite Server Backup Administrator.
  2. Click Advanced in the left side pane.
  3. Click Catalog.
  4. Expand the + sign on Network.
  5. Expand the + sign on the master server.
  6. Highlight System Drivers.
  7. Right click on Windows IOC Driver (Windows) or Linux SG Driver (Linux) and select Stop.
    • If the device is a removable device : Right click Windows Removable Device Controller Driver (Windows) or Linux Removable Device Controller Driver (Linux) and select Stop.
  8. Yosemite Server Backup will now be blind to the device and the device object can now be deleted. 
  9. Highlight the Devices folder under the master server. 
  10. Right click the device and select Delete.
  11. Highlight System Drivers.
  12. Right click on Windows IOC Driver (Windows) or (Linux) and select Run.
    • If the device is a removable device : Right click Windows Removable Device Controller Driver (Windows) or Linux Removable Device Controller Driver (Linux) and select Run.
  13. Yosemite Server Backup will now rebuild a new device object.

Yosemite Server Backup 8.7 and older
  1. Open the Yosemite Server Backup Administrator.
  2. Click Administration in the lower left side pane.
  3. Click Catalog. Expand the + sign on Network.
  4. Expand the + sign on the master server.
  5. Highlight System Drivers.
  6. Right click on Windows IOC Driver (Windows) or Linux SG Driver (Linux) and select Stop.
    • If the device is a removable device : Right click Windows Removable Device Controller Driver (Windows) or Linux Removable Device Controller Driver (Linux) and select Stop.
  7. Yosemite Server Backup will now be blind to the device and the device object can now be deleted. 
  8. Highlight the Devices folder under the master server. 
  9. Right click the device and select Delete.
  10. Highlight System Drivers.
  11. Right click on Windows IOC Driver (Windows) or (Linux) and select Run.
    • If the device is a removable device : Right click Windows Removable Device Controller Driver (Windows) or Linux Removable Device Controller Driver (Linux) and select Run.
  12. Yosemite Server Backup will now rebuild a new device object.

Additional Notes:
After rebuilding the device object the device may need a moment to return to an idle state.

Example:  A tape autoloader needs to move a tape from the drive back into the appropriate slot. 

If after rebuilding this device object the device still does not display correctly:-         

There may be an issue with how the Operating System perceives the device.
  •  Ensure that device driver is up-to-date.    
There may be an issue with the device itself. 
  • Ensure device firmware is up-to-date.       
There may be catalog corruption.
  •  Unlikely if the rest of Yosemite Server backup is functioning correctly.

Link to This Page:

https://campus.barracuda.com/solution/50160000000IeFUAA0