The Points Manager is used in conjunction with Event Points Analysis of Results. For additional details, refer to Event Points Analysis.
To open the Points Manager, navigate to System > Points Manager.
Here, you can assign points to each type of event for a different way of viewing event results. You can consider this a basic form of gamification.
Typically, events that are considered positive, like reporting potential spam, are given positive points. Events that are considered to be detrimental, like clicking on a questionable link, are given negative points. Assign the number of positive or negative points based on the perceived impact of the action. Alternatively, you can choose the opposite strategy where a low score is preferable. Assign points based on your own gaming paradigm. Leave a field blank to indicate a zero, or neutral, value.
Assign point values to the following events:
| Event Type | Description | Common Value | Sample Value |
|---|---|---|---|
| Address Book Entry | A user is listed in at least one address book. | neutral | |
| Email Scheduled | An email is scheduled to be sent to this user as part of a campaign. | neutral | |
Email Sent | An email has been sent as part of a campaign. | neutral | |
Inbox Bounce Notice | The campaign email was not delivered to the user; it bounced. | ||
Inbox Delivery Status | |||
Inbox Delivery Delayed | |||
| Inbox FW: Incident Response | User reported a potentially harmful incident via the Phish Reporting Button. | positive | 25 |
Inbox Out of Office | User sent back an externally facing out-of-office message when the campaign message was received. | neutral/negative | -1 |
Inbox Reply | User replied to an email in a campaign | negative | -3 |
Training Completed | User completed training through Security Awareness Training. | positive | |
Training Passed | User successfully passed training through Security Awareness Training. | positive | |
Training Started | User began training through Security Awareness Training, but has not yet completed it. | neutral | |
Web Activity Captcha Form View | User clicked through a campaign email and completed a Captcha form. | negative | -3 |
Web Activity Click | User clicked a link in a campaign and visited the landing page. | negative | -5 |
Web Activity Feedback From Submitted | User clicked a link in a campaign and submitting information in a feedback form on the landing page. | negative | -4 |
Web Activity Feedback Form View | User viewed the landing page. | neutral/negative | |
Web Activity File Download | User downloaded a file from the landing page. | negative | -5 |
Web Activity File Upload | User uploaded a file (potentially containing sensitive information) to the landing page. | negative | -10 |
Web Activity Image View | User downloaded and viewed an image within the email they were sent. | negative | -1 |
Web Activity Login Form Password Submitted | User entered their password on the landing page. | negative | -8 |
Web Activity Login Form User Submitted | User submitted their username on the landing page. | negative | -8 |
Web Activity Login Form User/Password Submitted | User submitted their username and password on the landing page. | negative | -10 |
Web Activity Unsubscribe Click | User clicked the unsubscribe link on the landing page, thus verifying their email. | negative | -2 |
Web Activity Unsubscribe Form Submitted | User completed an unsubscribe form on the landing page, thus verifying their email and other information. | negative | -5 |
Changes you make on this page are saved automatically.