Easily collect messages for exporting or forwarding and add tags to messages for future re-identification. You can control whether any or all of these actions are available to users on the Basic > Administration page, in the Search Page Settings section.
Messages journaled directly from Microsoft Exchange have additional hidden information, such as bcc recipients and other SMTP data. End-users do not have access to this information; however, for compliance reasons you may want to include this hidden information when messages are exported or forwarded by the administrator or auditor. The Preserve Journal Wrappers setting, also in the Search Page Settings section, causes the body of an exported or forwarded message to consist of the complete envelope information with the actual contents of the email turned into an attachment to the message.
Search as User
Execute a search across only those messages that are accessible by a specific user. From the Tools menu, select Search as User to execute a search across only those messages that are accessible by the selected user. When this option is selected, a pop-up appears prompting you for the username or email address whose access should be emulated for the search.
Select Messages
The standard selection controls apply when selecting messages in the list view:
- To select one message – Single-click on the desired message.
- To select multiple consecutive messages – Single-click on a message, and Shift-click on another message to select both messages along with all messages listed between those two in the Message List.
- To select multiple individual messages – Single-click on one message, and Ctrl-click on every other message you want to select.
Resend to Me
To redeliver selected messages to your mailbox, select one or more messages, and then click Resend to Me located at the top of the message list,
Export Messages
Once a search is executed and the results are listed in the Basic > Search page, you can choose to export one or more of these messages as a .pst or .zip file.
To export one or more messages, select the desired item(s) from the message list using Shift- or Ctrl-click to select multiple messages. Click the Tools menu at the top of the message list, and click Export Messages. In the window select the desired action and export method. The desired messages are gathered into a single .pst or .zip file:
- Export Name – A label used to identify this export task.
- Export Type – The format used to export messages:
- A single PST file suitable for loading into Microsoft Outlook
- A single ZIP file containing individual .eml files for each message, with files named under one of the following conventions:
- Numerical – Serial counter, beginning with 0.
- Date – A string of numbers representing the date and time of the message.
- Date/From/To – A (long) string containing the date, time, sender and recipient of the message.
- Content – Specify whether to export the Current Search Results or Selected Messages.
Chunk Size – Select the chunk size for the PST or ZIP export as 800MB, 4.7GB, or specify a custom chunk size in gigabytes.
- Folder Data – Select Export if present to include folder data. Note that this option is only available when logged in as an LDAP user; this option is not available when logged in as the admin.
Forward Messages
Once you execute a search and the results display in the Basic > Search page, you can specify one or more of these messages to be forwarded to a desired list of recipients.
To forward one or more messages, select the desired item(s) from the message list using Shift- or Ctrl-click to select multiple messages. Click on Tools located at the top of the message list, and select the desired action. A pop-up dialog prompts you for the email addresses of those users that are to receive the selected messages; use semi-colons to separate multiple email addresses:
- Forward Selected – Each message selected in the Message List is individually forwarded (re-delivered) to the specified email address. When this option is selected, a pop-up prompts you for the desired forwarding email address. Use commas to separate multiple delivery destinations.
- Forward All – All messages currently in the Message List are individually forwarded (re-delivered) to the specified email address. When this option is selected, a pop-up prompts you for the desired forwarding email address. Use commas to separate multiple delivery destinations.
Tag Messages
Tag messages to easily identify any messages for future use. Tags can be any text, and can be accessed only by the account that created them.
To tag one or more messages, execute a search in the Basic > Search page, and select the desired item(s) from the message list using Shift- or Ctrl-click to select multiple messages. Click PSTs & Tags, click on Tools located at the top of the message list, and select the desired Tag action. A pop-up dialog prompts you for the tag text. Tags can then be used as search criteria, allowing you to easily retrieve these messages at a later time:
- Tag Selected – Only the messages that have been selected in the Message List are tagged. When this option is selected, a pop-up prompts you for the text with which to tag the messages.
- Tag All – All messages currently in the Message are tagged. When this option is selected, a pop-up prompts you for the text with which to tag the messages.
- Untag Selected – All tags removed from the selected messages; you cannot remove individual tags on a message.