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Attention

Starting May 1st, 2018, we will no longer offer the ArchiveOne family of products. This includes all editions of ArchiveOne, ArchiveOne for Files, Max Compression, and Access Security Manager. If you currently hold a maintenance and support contract, you will continue to receive our award-winning support until your contract expires, or until May 1st, 2019, whichever occurs first. The license for ArchiveOne is perpetual; therefore the software may continue to be used independently without any updates or support indefinitely.

How to Update the Exchange Resource Forest Deployment Service Account Password

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This article refers to Barracuda ArchiveOne Enterprise version 6.5.3 and higher.

ArchiveOne is configured to use the ArchiveOneAdmin and ArchiveOneAdminAccountsForest accounts in an Exchange resource forest deployment. For this reason, when updating the service account password, you must use the same password for both of these accounts.

ArchiveOne Version 7.3 and Higher

Use the following steps to update the ArchiveOne service account password:

  1. On a domain controller, open Active Directory Users and Computers.
  2. Reset the password for the ArchiveOneAdmin account.
  3. Reset the password for the ArchiveOneAdminAccountsForest account to the same password used for the ArchiveOneAdmin account.
  4. On the Archive server, launch the ArchiveOne Admin console.
  5. Right-click the Status node, and click Manage Password.
  6. Enter the new password for the ArchiveOneAdmin account.
  7. Close the ArchiveOneAdmin console.
  8. On the Archive server, browse to the Local Configuration Store in C:\ProgramData\Barracuda\ArchiveOne\LocalConfigurationStore.
  9. Open the Service.ini and System_Service.ini files in a text editor such as Notepad.
  10. Update the value of AccForestCredentialsUserLogon in the Service.ini file so that is the same as the value of ServiceLogon in the System_Service.ini.
  11. Save and close the files.
  12. Open the Microsoft Services console (services.msc).
  13. Restart the ArchiveOne Service.

The password for the ArchiveOne service account is now updated.

ArchiveOne Version 7.2 and Earlier

The steps in this article involve editing the Windows machine registry. Using the Registry Editor incorrectly can cause serious, system-wide problems that may require you to re-install Windows to correct. Barracuda Networks cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk. It is highly recommended that you create a backup of the registry before making any changes.

Use the following steps to update the ArchiveOne service account password:

  1. On a domain controller, open Active Directory Users and Computers.
  2. Reset the password for the ArchiveOneAdmin account.
  3. Reset the password for the ArchiveOneAdminAccountsForest account to the same password used for the ArchiveOneAdmin account.
  4. On the Archive server, launch the ArchiveOne Admin console.
  5. Right-click the Status node, and click Manage Password.
  6. Enter the new password for the ArchiveOneAdmin account.
  7. Close the ArchiveOneAdmin console.
  8. On the archive server, type regedit to open the Registry Editor.
  9. Browse to:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\AOnePolService\Parameters
  10. Update the value of AccForestCredentialsUserLogon so that is the same as the value of ServiceLogon.
  11. Update the value of AccForestCredentialsUserStatus so that is the same as the value of ServiceLogonStatus.
  12. Close the Registry Editor.
  13. Open the Microsoft Services console (services.msc).
  14. Restart the ArchiveOne Service.

The password for the ArchiveOne service account is now updated.