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Tamperproof

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The Tamperproof  feature provides the option to protect against unauthorized or accidental tampering with the app installation, security policy, and app settings on endpoints. When you enable Tamperproof on a device, it will hide the quit, unenroll and stop/start option on the CloudGen Access App. Note different behaviors depending on the OS as described in the Operating System Specifics section below.

  • Existing customer devices don't have Tamperproof configured by default. If you want to enable Tamperproof for ALL end users, enable Default Tamperproof Protection (global). See below.

  • When you enroll a device, the Default Tamperproof Protection setting is applied (see the Devices > Settings page, Tamperproof section).

  To configure this feature at a global level, go to Device > Settings and scroll down to Tamperproof .

  • Default Tamperproof Protection – Turning this setting on applies Tamperproof protection to all devices that have Device Tamperproof Posture set to Default Tamperproof Setting. You can override this setting for individual devices by going to the Devices page and clicking the padlock in the Tamperproof column. For Device Tamperproof Posture, configure:
    • Default Tamperproof Setting – Inherits the global setting (Default Tamperproof Protection, either on or off) configured on the Devices > Settings page.
    • Enforce Off – Disables Tamperproof on devices, overriding the global setting (Default Tamperproof Protection) configured on the Devices > Settings page.
    • Enforce On – Enables Tamperproof on devices, overriding the global setting (Default Tamperproof Protection) configured on the Devices > Settings page.
  • OS Platforms Exemption   – Turning this setting on  enables you to exclude specific operating systems from the Tamperproof feature. 

Operating System Specifics

  • Windows – With Windows, the CloudGen Access app automatically starts on Windows start–up. To prevent uninstallation and stopping of the agent by the user, install the process as an administrator and assign user level access to the end user.
  • macOS – Requires an MDM solution and deployment of the .mobilconfig and .plist files, which enable CloudGen Access to automatically start on the endpoint and prevents the agent from being stopped by the user. The mobilecconfig file is set to prevent uninstall of the VPN profile and to make sure that the user cannot bypass web filtering by recreating a connection on the VPN when a connection is initiated. The plist file is used to restart the CloudGen Access app if it is closed.
  • iOS – Requires an MDM solution and deployment of the .mobilconfig file, which enables CloudGen Access to automatically start on the endpoint and prevents the agent from being stopped by the user.
  • Android – Limited support for this OS.
  • Linux – Limited support for this OS.