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Attention

Starting May 1st, 2018, we will no longer offer the ArchiveOne family of products. This includes all editions of ArchiveOne, ArchiveOne for Files, Max Compression, and Access Security Manager. If you currently hold a maintenance and support contract, you will continue to receive our award-winning support until your contract expires, or until May 1st, 2019, whichever occurs first. The license for ArchiveOne is perpetual; therefore the software may continue to be used independently without any updates or support indefinitely.

Installation Monitor Status Messages

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This article applies to Barracuda ArchiveOne version 7.3 and higher.

Starting with ArchiveOne v7.3, ArchiveOne can automatically update the installed components when authorized by an administrator. When you initiate the installation of an update from the ArchiveOne Admin console, you can view the progress of the update deployment from the Installation Monitor.

Update Process

The ArchiveOne server where the ArchiveOne services are installed updates first. Once this process is complete, the remaining machines where other ArchiveOne components are installed, for example, the Search and Retrieval websites or the ArchiveOne Admin console, update concurrently. The ArchiveOne server update must complete before other components can begin updating.

Error Messages and Troubleshooting

If there are any failures reported, the update process automatically retries after one minute. If the failed status persists for more than 10 minutes, manual intervention may be required to resolve the error.

If Boron.exe is still running, the update process will be re-attempted automatically so the update will succeed if the root cause of the failure is corrected. If however this process has been stopped (e.g. Boron.exe is not observed as a listed process on Task Manager), then the update will remain in the failed state indefinitely until restarted. You can manually run Boron.exe from the extracted package files in C:\ProgramData\Barracuda\ArchiveOne\Package if required.

If you have closed the Installation Monitor prematurely and wish to launch it again so you can see the update status, run InstallationMonitor.exe from C:\ProgramData\Barracuda\ArchiveOne\InstallationMonitor_Running on the machine where you initiated the update.

If you unable to resolve the update failure, contact Barracuda Technical Support for assistance with the update process log files. These can be found in:

  • \\ServerName\Add-ins\AOnePol\logs\AOneHubService\Date_Time
    where ServerName is the hostname of the ArchiveOne server and Date_Time is the most recently created folder
    • This log is only required if the ArchiveOne server update itself fails
  • C:\Program Files (x86)\Barracuda\ArchiveOne\logs\AOneSpokeService
  • C:\Program Files (x86)\Barracuda\ArchiveOne\logs\Boron\Date_Time
    where Date_Time is the most recently created folder

 

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