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When are BESS quarantine notifications delivered to users?

  • Type: Knowledgebase
  • Date changed: 7 months ago
Solution #00006441

Scope:
This solution applies to the Barracuda Email Security Service

Answer:
The quarantine notification JOB is created based on one of the following rules:
  1. The day and time configured in the custom settings OR
  2. If no custom configuration is set at a random time based on when the account was created
The JOB is what tells the BESS system to check the users account for any new quarantined mail and, if there is, to send a notification to the user.

Please note that quarantine notifications only go out when you have new quarantine mail in your user quarantine log.

All quarantine notices are in your Email Security Service inbound log. You can search for the subject quarantine


Link to This Page:
https://campus.barracuda.com/solution/501600000013UTlAAM