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How do I verify domains in my Barracuda Email Security Service (BESS)?

  • Type: Knowledgebase
  • Date changed: 7 months ago
Solution #00006999 

Barracuda Email Security Service


There are two ways to verify domains in BESS. Either with a change to your MX record or via email.

The domain page in BESS shows you whether your domain(s) are verified or not. Domains must be verified before you can pass your mail through BESS.

The first method is to add the BESS MX record to your authoritive Domain Name Server (DNS).

1. Click the (Verify) link for your domain which is on the DOMAINS page.

2. Click the radio button for the MX record verify.

3. Replace your current MX records with the BESS MX records displayed on the verify page.


NOTE: If you want to first test BESS or you just want to be careful moving to our service then just ADD the MX records with a LOW priority (99 for example). This will allow you to complete the verification process but your legitimate mail will still use your current mail server. For example:


mydomain.com.   21600   IN   MX   10 mailserver1.mydomain.com.

mydomain.com.   21600   IN   MX   15 mailserver2.mydomain.com.

mydomain.com.   21600   IN   MX   99 xxxxxxx.ess.barracudanetworks.com.

mydomain.com.   21600   IN   MX   99 xxxxxxx.ess.barracudanetworks.com.


Warning: Do not use xxxxxxx as your BESS MX record, use the ones shown on the verification page.


It is possible that you may see some mail in the message log after making this MX record change. This is because spammers routinely send mail to all MX records for a domain. Makes for a good test of our service.


Once you have made the change to your MX records return to the verification page in BESS and click the NEXT button. BESS should see the changes made and verify your domain. If the domain does not verify correctly please check that your MX changes are live. You can do this by using the following sites that return your MX information:



https://toolbox.googleapps.com/apps/dig/  (select the MX option)


If your domains MX records are not yet showing the BESS MX records then you will need to wait until they do before your domain can be verified.


The next way that you can verify your domain in BESS is by our sending mail to the postmaster of the domain.


1. Click the (Verify) link for your domain which is on the DOMAINS page.

2. Click the radio button for the Postmaster verify (mail will go to the postmaster).

3. Click on the link in the email the postmaster receives which will verify the domain


It is important to note that many domains either block messages to the postmaster or put the mail into a junkmail folder. If you do not get the postmaster message please contact your mail administrator to verify that your domain has a postmaster account and that it does accept all mail.


If you have any problems or need additional assistance in verifying your domains in BESS please contact technical support at (408) 342-5300

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