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Barracuda Email Security Service
Barracuda Email Security Service

Quarantine Notifications

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The Barracuda Email Security Service can send notifications (quarantine digest) at predefined intervals. The administrator can set the notification interval for all users on the USERS > Quarantine Notification page, or set Allow users to specify interval to Yes so that users can set their own notification interval on the SETTINGS > Quarantine Notification page when logged into their user account.

The Default interval for user quarantine notifications is Daily. You can select to set notifications to Weekly or None, or select Custom to select the days and time of the week to send notifications.

Quarantine Digest

The quarantine digest (summary) is sent when new quarantined mail is saved in the user's account (inbox) since the last notification cycle. Each day the quarantine notification service runs for all users. If there is no new quarantined mail for a user since the last notification interval, no quarantine digest is generated and sent to that user for that same 24 hour period.

The links in the quarantine notification email allow the user to access their Barracuda Email Security Service user account without entering their username and password. The link is valid for seven days. After that, the user must manually log in to https://ess.barracudanetworks.com[1].

The links in the Action column allow the user to:

  • Deliver – Click to deliver the message to regular inbox.
  • Whitelist – Click to whitelist the sender. All future messages from the sender are allowed and go directly to the user's regular inbox.

Figure 1.  Sample Quarantined Notification Email.

QuarantineNotifEx.png

Note that quarantined messages expire after 30 days.

Last updated on