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Barracuda Managed Workplace

Setting Options for Device Availability Monitors

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A Device Availability monitor checks whether a device is responding to an ICMP ECHO request in less than 3000 milliseconds and lets you know whether the device is up or down.

ICMP Ping checks a remote host for availability. Devices normally respond to ping requests within milliseconds. However, on a very congested network it may take up to three seconds or longer to receive an echo packet from the remote host.

The availability of a device is always monitored.

If you have a server that has a remote card in it (such as an iLO/DRAC) and the main IP of the server goes down, you will not receive a device down alert because the other IP address of the iLO/DRAC is still responding. iLO (Integrated Lights-Out) cards should be configured not to respond to ping in the same manner as AMT-enabled devices.

What You Can Do

Since device availability is always monitored, you can

  • set the alert notification options for a device that is down
  • set how long Service Center should wait before alerting you that a device is down

    For non-critical devices or devices that report availability through another monitoring policy, ignore this monitor type.

To set the alert notification and how long Service Center should wait before alerting that a device is down
  1. In Service Center, click Configuration > Monitor & Alert Rules.
  2. From the Site list, select the site where the device is located.
  3. From the Device list, select the device to which you want to add a monitor.
  4. Click Add Monitor.
  5. From the Choose Monitor Type list, select Device Availability.
  6. Click Add Monitor.
  7. In the Monitor tab, type a title for the monitor.
  8. Optionally, type a description for the monitor.
  9. Click Alerts.
  10. Click Add.
  11. Type a title for the alert.
  12. Optionally, type a description for the alert.
  13. Click Add Alert Rule.
  14. From the Trigger Alert When Device is Down For list, select the length of time Service Center should wait before alerting you.
  15. Click Save.
  16. Do one of the following:
  17. Click Save.
See Also

Exclude Devices Directly  

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